Our comprehensive wrap-around support provides a personalised approach for our clients.
We aim to empower individuals towards optimum well-being, promoting their independence and resilience.
Our support staff undergo extensive training to effectively manage complex mental health issues, complemented by specialist input from our clinicians. Each client has access to a registered mental health nurse, psychotherapist/psychologist, support workers and team manager for tailored interventions.
Our support staff undergo extensive training to effectively manage complex mental health issues, complemented by specialist input from our clinicians. Each client has access to a registered mental health nurse, psychotherapist/psychologist, support workers and team manager for tailored interventions.
Our Staff
Support Worker
Our support workers partner with clients, rebuilding confidence and fostering independence through personalised care, empowering clients to independence.
Psychotherapist / Psychologist
The clinician plays a key role in supporting clients and the team by developing therapeutic support and risk management plans. They ensure that clients are placed on the appropriate intervention tiers based on their needs.
Registered Mental Health Nurse
Our in-house registered mental health nurse offers expert support, providing guidance, assessments, and interventions to enhance well-being, including safe medication management for holistic care.
Team Manager
The manager oversees the efficient management and operation of the service. With extensive experience in mental health care and regulatory compliance, they provide leadership and guidance to ensure high-quality service delivery.
Our Outreach Support Package
An Outreach Support Service serves as a vital step-down care option, offered to clients demonstrating a sustained level of independence, with outcome measures indicating reduced reliance on 24-hour staffing support. This transitional approach ensures tailored support, promoting autonomy and facilitating a successful integration into more independent living arrangements.
How we achieve this
Below are the steps and approach process we follow to ensure high standards are observed during this transition.
1. Assessment & Eligibility
We conduct a thorough assessment to determine eligibility for outreach support, considering client needs, level of independence, safety and risk management.
2. SMART Goal Settings
We engage with the clients, their support network, and relevant professionals to collaboratively set SMART goals for the outreach support period, ensuring alignment with their aspirations and promoting independence level.
3. Person Centred Support Plan
We will develop a support plan outlining specific interventions, milestones, and support systems tailored to the client's needs and goals.
4. Transition Planning
Facilitate a smooth transition process, coordinating with current support settings and relevant stakeholders to ensure continuity of care and a seamless move to the outreach support house.
5. Therapeutic Support Intervention
Introduce therapeutic interventions, life skills development, and resilience-building strategies, emphasising individual strengths and preferences.
6. Regular Progress Monitoring
A systematic approach to monitor and evaluate individual progress, adjusting the support plan as needed to address evolving needs.
End of Service Transition / Discharge Summary
Our goal is to smoothly transition clients towards increased independence and community reintegration. The discharge process ensures vital information exchange with stakeholders for continuity of care. We offer a 6-week outreach support package providing ongoing support during this transition, aiding clients in settling into their new surroundings and connecting with relevant professionals and services.
1. Discharge Summary
A comprehensive discharge summary will be prepared by our clinical team. This summary will include a detailed overview of the client's progress, achievements, and areas of continued support. It will also outline the goals achieved during the rehabilitation process and provide recommendations for ongoing care and
support. The discharge summary will be shared with the dient, and relevant professionals involved in their care to ensure continuity of support.
2. 6-Week Outreach Support Package
Clients will be offered a 6-week outreach support package to facilitate their transition into their new environment. This package will include continued support from our multidisciplinary team of staff.
3. Orientation and Familiarisation
As part of the outreach support package, the staff will facilitate the client's orientation and familiarisation with their new environment.
This may involve visits to the new property and providing information about local amenities and resources. The staff will also assist in coordinating meetings with new professionals and services, such as community healthcare providers, to ensure a smooth transition and continuity of care.
4. Collaborative Care Planning:
During the 6-week outreach support package, collaborative care planning will be emphasised. This includes involving the client and other professionals in decision-making processes regarding their ongoing care. The support team will work with the client to identify their current needs, preferences, and goals, and develop a personalised care plan that aligns with their aspirations for independent living.