FAQs
Frequently Asked Questions
A 24-hour supported living service provides continuous support and supervision to individuals in a residential setting. Our aim is to help clients live as independently as possible while offering assistance with daily activities, care, and mental health support.
You can contact us through:
- Phone: 01204
- Email: enquiries@reconnectnow.co.uk
- Office Hours: 24-hour service
Yes, visitors are welcome. Please arrange visits in advance with our staff to ensure we can accommodate your visit while respecting the needs and schedules of all clients.
Visiting hours are typically 9am to 9pm. If you have special visiting needs or wish to visit outside these hours, please contact us to make arrangements.
We ensure client safety through:
- Continuous staff supervision and support
- Regular safety checks and maintenance of facilities
- Comprehensive risk assessments
- Emergency procedures and staff training
We provide regular updates and can share information about your family member or friend’s progress with their consent. Please contact our service manager or key worker for updates. You may also attend scheduled care reviews or meetings if applicable.
If you have any concerns, please:
- Speak directly with the staff or team manager
- Use our formal complaints procedure, which can be explained by our staff
We respect and protect the privacy of all clients. Personal information is handled confidentially in accordance with data protection regulations. Any discussions or disclosures are done with consent and respect for privacy.
Yes, we offer a variety of activities and programs tailored to clients' interests and needs. This can include social events, skill-building activities, and therapeutic programs. For details, please contact the service or speak to your family member/friend’s key worker.
We work closely with clients to understand their individual needs and preferences through personalised support plans. Regular reviews and feedback sessions help ensure that care and support are adjusted as needed.
Yes, clients are encouraged to personalise their living space with personal items and furniture, within the guidelines of health and safety regulations. Please discuss any specific needs with our staff.
Medical needs are managed through coordination with healthcare professionals, regular health checks, and medication management. Our staff are trained to handle medical requirements and emergencies appropriately.
Please inform us of any changes to your contact details as soon as possible to ensure we can reach you when needed. You can update your information by contacting our office.
We welcome your feedback to help us improve our service. You can provide feedback by:
- Completing a feedback form (available upon request)
- Completing a feedback via our feedback website: www.reconnectnow.co.uk/supportedliving service/feedback
- Speaking directly with our staff or team manager
Details about costs and funding options can be discussed with our team manager. We aim to provide clear and transparent information regarding any financial aspects of our service.